Frequently asked questions
Quick answers about applying, living here, maintenance and rent.
Living here
What should I expect as a tenant?
Clear communication, well-maintained properties, and a team that responds when you need help. We treat your home with respect and follow lease terms fairly on both sides.
When can I move in after I'm approved?
Move-in timing depends on when the unit is ready and any notice periods for current residents. We'll coordinate a specific date with you as soon as approval and timing are confirmed.
Applications
How do I apply for a rental?
Find a listed rental on our Available now page and complete the free application for the home you're interested in. After you submit, we'll coordinate a time for you to tour.
What is the application process?
It's straightforward: complete the application form, our team reviews it, and we schedule a showing with you.
What are the requirements?
Monthly income of at least 3× the rent, a minimum credit score of 600, and no felony convictions on record.
How long does it take to get approved?
We work quickly. Many renters are approved and moved in within about a month, depending on the unit and timing.
Maintenance
What if I have a maintenance issue?
Submit a request through the tenant portal or call or text us at (216) 541-6202. We prioritize timely maintenance at every property we manage. For emergencies, reach out right away using the contact information provided at move-in.
Rent & payments
How do I pay rent?
Pay online through the tenant portal. If you need help getting into the portal or have a payment question, contact us and we'll walk you through it.
Is there a tenant portal?
Yes. The tenant portal lets you pay rent, submit maintenance requests, view lease documents, and message our team. Use Portal login at the top of any page to get started.